How do I track my eCommerce orders?
All orders can now be tracked under the eCommerce tab under Orders in Vincipia. This Orders section communicates with Square allowing you to manage all Vincipia orders within the Vincipia system. You can change the processing status both in Vincipia and on the POS. Your POS will only show orders for the past 60 days. Vincipia keeps all orders so they remain searchable indefinitely.
All orders also go automatically into Square under Orders. Here you can view and search for orders and Mark as Picked Up or Mark as Shipped.
At this time, you need to check your orders daily to see if new orders have come through. Vincipia will not send you an email. Alternatively, you can also turn on your alerts in the Square Point of Sale that will tell you if you have a new order.
For those utilizing our partnership with Shippo, shipping orders will automatically appear in Shippo with a tracking number and shipping label ready for fulfillment.
Related Articles
Tracking and reviewing club orders
Go to Process. Select the club processing you would like to review. Under Members Processed, you will see general data on the club billing. Selecting Member Report will provide a full, searchable listing of customers that were billed, declined, or ...
Orders
All orders are viewable through the Orders tab in Vincipia. You will see your orders separated by Club and eCommerce. We keep all orders within the Vincipia system allowing you to search through all orders placed through our system. You are also able ...
Creating your Ecommerce Store Front
Before creating your store front, be sure to have imported your products, set up fulfillment, and created packing strategies. To create your eCommerce store front, go to the Ecommerce section of Vincipia. Settings You will need to edit your settings ...
Team Member Tracking on Club Forms
If you would like to be able to track how many club members an individual team member adds to your club, you can track this using the online club sign up form in Vincipia. You must add employees as users under the admin section. Instructions on how ...
Customizing Club Orders Manually
This feature is only available in a Custom Club Process. In a standard club process, all orders are batch processed as soon as the process is created leaving no time to customize individual orders. While your customers are still able to customize ...