Orders

All orders are viewable through the Orders tab in Vincipia. You will see your orders separated by Club and eCommerce. We keep all orders within the Vincipia system allowing you to search through all orders placed through our system. You are also able to change the status of your orders under the order page. This page is fully searchable allowing you to quickly pull up all of a member's orders. 

Orders are also available to edit in Square for 30 days and to view for 60 days. These time frames are set by Square and the reason we created an internal orders page. Both systems communicate to one another. So, by changing the status of an order in Vincipia, it will change the status in Square, and vice versa. 

You can not go back to a previous order stage when updating order status in either Vincipia or Square.

• Related Articles

• How do I track my eCommerce orders?

  All orders can now be tracked under the eCommerce tab under Orders in Vincipia. This Orders section communicates with Square allowing you to manage all Vincipia orders within the Vincipia system. You can change the processing status both in Vincipia ...

• Tracking and reviewing club orders

  Go to Process. Select the club processing you would like to review. Under Members Processed, you will see general data on the club billing. Selecting Member Report will provide a full, searchable listing of customers that were billed, declined, or ...

• Process a Custom Club

  Custom Club Processing is a feature in Tier II with Vincipia. If you do not see this as an option in your process and would like it, please reach out to support@vincipia.com and we will be able discuss upgrading your account. Begin by going to the ...

• Customizing Club Orders Manually

  This feature is only available in a Custom Club Process. In a standard club process, all orders are batch processed as soon as the process is created leaving no time to customize individual orders. While your customers are still able to customize ...

• Creating your Ecommerce Store Front

  Before creating your store front, be sure to have imported your products, set up fulfillment, and created packing strategies. To create your eCommerce store front, go to the Ecommerce section of Vincipia. Settings You will need to edit your settings ...