You may have noticed that Vincipia does not provide a phone number for customer support. We understand this can feel unfamiliar, and we’d like to explain why we’ve chosen this approach.
As a technology company, effective support often requires time to review account details, investigate system behavior, and collaborate internally before providing a solution. Many issues require screenshots, examples, and specific data so our team can fully understand what’s happening. Once we have that information, the appropriate team member researches the issue and works toward the best resolution.
Because of this process, you’ll receive an automated confirmation letting you know we’ll respond within 2–3 business days. While we frequently respond sooner, some issues genuinely require deeper investigation. Please know that your request is actively being reviewed, and we’ll follow up as soon as we have a meaningful update.
Our digital support system allows questions and issues to be visible across our entire company. This means no lost emails, no being routed to the wrong person, and faster collaboration behind the scenes. This transparency helps us deliver more consistent and effective support for your business.
We ask that you log in using your Vincipia credentials when submitting a request so we can keep a complete history of your support tickets. This allows our team to identify recurring issues and enables you to easily reference past solutions at any time.
We understand that moving to a fully digital support model is a change, but we’ve found it allows us to provide higher-quality, more reliable assistance.
If you have a question or encounter an issue, we recommend starting with a search of our Knowledge Base. If you don’t find what you’re looking for, please submit a support ticket, and a member of our team will get back to you as soon as possible.