Why was my member skipped?

Why was my member skipped?

You can find information about why a member was skipped under the Process section in Vincipia. Click on the club process in question, select Member Report, and either search or scroll through the members to find the one you are looking for. Beside the member you will see a reason for why they were skipped. If there is more than one reason, please click on the arrow to find out more. 

Many times a customer is skipped because the tax rate for the ship state is not set within the Vincipia system. You will not be able to sell to or ship to a state that you do not have set under Compliance. To check or change this please go to Fullfillment>Compliance>Select State. 

    • Related Articles

    • Process a Custom Club

      Custom Club Processing is a feature in Tier II with Vincipia. If you do not see this as an option in your process and would like it, please reach out to support@vincipia.com and we will be able discuss upgrading your account. Begin by going to the ...

    • View Club Customizations BEFORE processing

      Once you have selected Create in a custom club process, the club will appear in the Process section of Vincipia as a greyed out line item. Selecting "Create" will also open the ability for your customers to customize their orders in VinSipp. You can ...

    • How do club members customize a club?

      Your club members will need to log in to their VinSipp account. For more information on how to create this account please visit our Member portal access article. Once logged in, as long a custom club has been created, the user will see a blue button ...

    • Member portal access

      VinSipp profiles are not automatically created. Every customer will have to create a log in using the exact same email address used to sign up for your club and verify their account through the confirmation email VinSipp sends. Our VinSipp member ...

    • When to use ReSync Square

      The ReSync Square button was created to combat the way Square shifts information around within their system. This is especially true if you have member profiles that have been merged in Square. Please hit the Resync Square button if any of the ...